1. General Principles

Due to the unique nature of digital services and automated processing, refund and cancellation policies are applied under the conditions below.

  1. Credit Refund
  • Deposited Credits cannot be converted back into cash or other values.
  • Credits are only refunded within the SMMATIC system (not to the original payment method).
  • Refunded Credits can continue to be used for other services on the platform.
  1. Cases Eligible for Credit Refund

Users may receive a Credit refund in the following cases:  

  • Orders cannot be fulfilled due to system errors or failure to meet service conditions.
  • Service is rejected before processing begins.
  • Technical errors arising from SMMATIC’s system. In these cases, the corresponding Credits will be refunded to the user’s account according to internal policies.
  1. Cases Ineligible for Credit Refund

Credits will not be refunded in the following cases:  

  • The service has already begun processing or has been partially/fully completed.
  • The user enters incorrect information (link, account, content, platform, etc.).
  • The user’s account or content violates the policies of third-party platforms (TikTok, Facebook, Google, Shopee, Lazada, etc.).
  • The service does not meet the user’s subjective expectations (as SMMATIC does not guarantee specific results).
  1. Order Cancellation
  • Users can only cancel an order when it has not yet been accepted for processing by the system.
  • Once an order has moved to “Processing” status, cancellation may no longer be feasible.
  • Order status is clearly displayed in the Dashboard for user tracking.
  1. Credit Refund Processing Time
  • Credit refunds (if eligible) are typically processed within 1–3 business days.
  • The time may vary depending on the service type and system status.
  1. Support Contact

If there are any questions regarding refunds or cancellations, users can contact the SMMATIC support team for review and assistance according to the procedure.

Email: support@smmatic.com